Frequently Asked Questions

Purchase qualifying containers of Dulux Weathershield Masonry paint, which are labelled with the Weathershield Promise offer. Take photographs of your prepared and painted walls, and register your purchase within 6 months from buying your qualifying paint, as outlined in the Terms & Conditions.

If the Weathershield paint ever peels, flakes, or mould grows within the paint film whilst you reside in the property, return to this site and claim back the value of your purchase. Payments will be sent by pre-paid Mastercards™ for the price paid for your Weathershield paint.

Qualifying Dulux Weathershield Masonry paint is detailed on the Qualifying Products page.

For further details on how to submit your online claim click here

The promotion is only eligible for purchases of qualifying products which are labelled with the Weathershield Promise shield. You can view the list of Qualifying Products .
Lifetime Guarantee products will also be honoured through our existing Weathershield Promise portal using the same registration process.
Unfortunately if you did not register your product on this website within 6 months of making your purchase, you are not eligible to participate in this offer.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

This is likely to be for one of the following reasons:

  • You have missed the registration or claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to register or claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the registration or claim period detailed.

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Claim Tracker’ function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • We require more or clearer photos of your painted walls
Payment will be made within the timeframe outlined in the promotional terms and conditions.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check the email account that you provided during the claim form for further details about the reward that you are expecting
  • If you still have not received your reward please contact us here

Upon validation of your claim, your reward will be paid via a prepaid Mastercard®. The card will be sent to your postal address as entered on your claim form submission, including instructions on how to activate and use your card. For full terms and conditions visit https://duluxchallenge.activateacard.com.

All prepaid cards must be activated within 28 days of being issued, and used within 12 months of being issued. The expiry date will be shown on the front of your prepaid card.

Please click here to view the pre-paid Mastercard® FAQ's


Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 0345 216 0048

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.

Claim Tracker

Track the progress of your claim by entering your claim ID